Last Updated: March 26th, 2025
At True North Protein, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from truenorthprotein.com.
True North Protein is owned and operated by Gummiez Nutrition Inc., a company incorporated in British Columbia, Canada.
We collect the following types of personal information:
This information is collected either directly from you or automatically through tools we use on our website.
When you submit a contact form, we collect and store the information you provide (e.g., name, email, message) for the purpose of responding to your inquiry.
We use your data to:
You may unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us.
We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized services.
Types of cookies we use include:
We use CookieYes to manage cookie consent and preferences. When you visit our site, you’ll see a cookie banner that allows you to control which cookies are used. You can update your preferences anytime by clicking the “Cookie Preferences” link in the footer or using the following link:
You can also opt out of Google Analytics tracking using this browser tool.
We work with trusted third parties to operate our website and deliver services:
Each provider is required to protect your data and only use it for the purposes we authorize.
Note: If you choose to pay by Interac e-Transfer, we receive and handle relevant order information (such as your name, email, and payment reference) to process and confirm your order. The payment itself is completed securely through your financial institution, and no banking credentials are stored on our servers.
True North Protein complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. As a Canadian resident, you have the right to:
To exercise any of these rights, please contact us at privacy@truenorthprotein.com. We’ll respond to your request in accordance with applicable legal timelines.
We protect your information using:
No method of transmission is 100% secure, but we follow industry best practices to keep your data safe.
Some of our service providers (e.g., Stripe, Mailchimp, Google) may store or process your data outside of Canada, including in the United States. We ensure all providers follow privacy and security standards that meet or exceed Canadian requirements.
We retain your data only as long as necessary to fulfill your orders, maintain business records, or comply with legal requirements. After that, data is securely deleted or anonymized.
We do not knowingly collect information from children under the age of 13. If you believe a child has submitted personal data to us, please contact us and we will remove it promptly.
We may update this Privacy Policy to reflect changes to our practices or legal obligations. Any updates will be posted here with a new “Last Updated” date.
To understand the full scope of your rights and responsibilities when using our website, please also review our Terms & Conditions and our Returns, Refunds & Shipping Policy.
These documents explain how we handle orders, payments, shipping, returns, and other important topics that work alongside this Privacy Policy.
If you have any questions or concerns about this Privacy Policy or how we handle your data, contact us at any time.
Email: privacy@truenorthprotein.com
Mailing Address: #1 – 2838 Garden Street, Abbotsford, BC, V2T 4W7
Free Tracked Shipping Canada-Wide on Orders Over $100.