Frequently Asked Questions

Regular whey and isolate both deliver high-quality protein, but there are a few key differences:

→ Regular Whey has slightly more carbs, fats, and lactose, but it’s cost-effective and still delivers around 80% protein by weight.
→ Whey isolate is more filtered, offering 90%+ protein content with minimal lactose—ideal for leaner goals or if you’re sensitive to dairy.

We offer both so you can pick the option that fits your goals, budget, and dietary needs.

Yes! We offer two plant-based, dairy-free options:

→ Vegan Protein Blend – A smooth, great-tasting protein made from non-GMO pea protein, naturally flavored and sweetened with stevia.
→ Unflavoured Pea Protein Isolate – A single-ingredient, 100% pure pea protein with no sweeteners, flavors, or additives.

Both are completely vegan, lactose-free, and perfect for plant-based diets or anyone avoiding dairy.

We don’t offer free samples currently. However, we may provide complimentary products to influencers or content creators on a case-by-case basis—just reach out if you’re interested in a potential partnership.

If you’re looking to try multiple flavours before committing to a larger size, we’ve got you covered. Our Whey Sampler Pack lets you try 5 x 100g pouches of different flavours for just $29.99.

If you’re mildly lactose-intolerant, whey isolate is typically your best bet—it’s virtually lactose-free. Whey concentrate contains more lactose, so it may not be ideal if you’re highly sensitive. Our vegan protein options are 100% dairy-free.

Some of our protein powders contain common allergens such as dairy (whey), peanuts (e.g., chocolate peanut butter), or soy-derived ingredients, depending on the flavor.

All products are blended and packaged in a facility that may also process milk, soy, peanuts, tree nuts, and wheat. While strict allergen controls are in place, cross-contact is still possible.

Please read the full ingredient list on the product page and label carefully before use—especially if you have a food allergy or sensitivity. If you’re unsure, our team is happy to help you find the safest option. For allergen-conscious shoppers, our Unflavoured Pea Protein Isolate contains no sweeteners, flavors, or additives.

Yes—our protein powders are gluten-free and manufactured in a facility that takes allergen control seriously. If you’re sensitive or Celiac, you can sip with confidence.

Sweeteners vary depending on the type of protein—but we’re always transparent. You can view full ingredient lists on every product page, so you know exactly what’s inside:

→ Whey Concentrate – Uses sucralose and a mix of natural and artificial flavours for a sweet, classic taste. No artificial colors.
→ Whey Isolate – Also sweetened with sucralose and flavored with natural and artificial flavours, depending on the variety. Our unflavored isolate contains no sweeteners or flavors at all.
→ Vegan Protein Blend – Sweetened with stevia, flavored with natural ingredients, and includes no artificial sweeteners or dyes.
→ Pea Protein Isolate – A single-ingredient, non-GMO option with no sweeteners, flavors, or additives.
→ Grass-Fed Whey – Naturally sweetened with stevia and flavored with natural and artificial flavours. No sucralose or artificial dyes.
→ Premium Protein Blend – A whey concentrate-based formula, sweetened with either sucralose or stevia, depending on the flavor. Includes natural and artificial flavours, but no artificial colors.

We never use artificial dyes in any of our products—and we’re fully transparent about every ingredient we use.

Our whey protein is blended and packaged in Canada at our GMP-certified facility, which holds a site license with Health Canada. While Canada has a strong dairy industry, locally produced whey protein is limited, so we source high-quality whey from trusted North American partners—including the U.S. and Mexico. Every batch is third-party tested, non-GMO, and screened for contaminants to meet the strict standards Canadians expect.

Yes—every bag or container of True North Protein is blended, tested, and packaged at our Canadian facility. We’re proudly GMP-certified and licensed by Health Canada, ensuring every product meets the highest safety and quality standards.

Absolutely. All our whey protein powders are sourced from non-GMO dairy and processed without genetically modified enzymes or additives. Even the cow feed is non-GMO—so you’re getting clean, high-integrity nutrition from start to finish.

Yes. Every batch of our protein is third-party tested for heavy metals, microbial contaminants, and overall quality. We’re committed to full transparency and only sell products we’d proudly use ourselves.

We do! If you’d like to review the Certificate of Analysis (COA) for a specific batch, just reach out to our customer support team—we’re happy to share it.

Our facility is GMP-certified and holds a site license with Health Canada, which means we follow strict regulatory guidelines for safety, sanitation, and quality control from start to finish.

We follow a strict in-house quality control process alongside third-party lab testing to ensure consistency in protein content, flavor, mixability, and safety. Whether it’s your first bag or your fiftieth, you’ll always get a product you can trust.

We don’t let our products sit in warehouses for months. Our protein powders are made in small batches and regularly restocked to ensure maximum freshness. You’re getting a product that’s as close to production date as possible.

Store your protein in a cool, dry place with the bag or container sealed tightly. No need to refrigerate—just keep it away from heat and humidity.

Our protein powders have a shelf life of 18 months from the time you receive them, if they’re stored as recommended. You’ll find a best-before date printed on the back of every package.

Yes! Every bag or container includes a scoop for easy, consistent measuring. If you don’t see it right away, it may have settled to the bottom during shipping—just give it a shake.

Absolutely. Protein isn’t just for athletes—it plays a role in muscle maintenance, helps you feel full longer, and supports overall health. Whether you’re a busy parent, a weekend hiker, or simply trying to meet your daily protein needs, True North is here to support your lifestyle.

Protein supplements are generally safe for most people when used as directed—but they’re not for everyone. If you have a medical condition, kidney concerns, food allergies, or are pregnant or breastfeeding, it’s important to consult your healthcare provider before using any supplement.

Some products may contain dairy, peanut, or soy-derived ingredients, so always check the label or ingredient list carefully. Our supplements are made to support a healthy, balanced diet—not replace one.

Most orders arrive within 1 to 7 business days, depending on your location in Canada. We ship from our warehouse in Windsor, Ontario, so delivery times vary by region. Remote and rural areas may take a little longer based on Canada Post’s local service times.

Orders placed between 12:00 AM and 11:00 AM PST, Monday through Saturday, will ship out the same day.

Orders placed after 11:00 AM PST will ship the next business day.

We do not ship on Sundays or on statutory holidays observed by Canada Post.
For a full list of observed holidays, you can visit the Canada Post Holiday Schedule.

Yes! All orders over $100 CAD qualify for free shipping anywhere in Canada via Canada Post Expedited Parcel™. This includes tracking, delivery confirmation, and up to $100 in insurance. Free shipping will apply automatically at checkout.

Yes—we offer paid shipping upgrades at checkout for faster delivery:

→ Xpresspost™ – Typically arrives in 1 to 3 business days, with an on-time delivery guarantee.
→ Priority™ – Arrives next business day to most major cities, with premium handling and guaranteed service.

Express orders placed before 11:00 AM PST, Monday through Saturday, are shipped the same day—provided Canada Post is open.

Orders placed after 11:00 AM PST, or anytime on a Sunday or statutory holiday, will ship the next business day we’re open and Canada Post is accepting shipments.

For example, if you place an order after 11:00 AM PST on Saturday, it will ship on Monday, since we do not ship on Sundays.

If Canada Post fails to meet the guaranteed delivery timeframe for Xpresspost™ or Priority™, we’ll refund your shipping cost in full.

As soon as your order ships, you’ll automatically receive a confirmation email with a Canada Post tracking number.

You can track your package in three ways:

1. Email – Use the tracking link in your shipping confirmation email.
2. Your Account – If you created an account on our website, you can log in and view tracking under the “My Orders” section.
3. Canada Post Website – You can also copy and paste your tracking number at Canada Post’s Website for detailed updates.

After you receive your tracking number, you may see “Electronic information submitted by shipper.” This just means the label was created, but the package hasn’t been scanned by Canada Post yet. Tracking will update once it’s picked up—usually later that day or the next business day.

All orders are shipped from our warehouse in Windsor, Ontario.

We currently offer shipping within Canada only.

We ship quickly and use reliable carriers, but delays can occasionally happen. If your package is taking longer than expected, check the tracking link in your shipping email or contact us directly so we can investigate.

If you selected an express method like Xpresspost™ or Priority™, and Canada Post fails to deliver on time, we’ll refund your shipping cost in full.

If your tracking shows “Delivered” but you haven’t received your package, please contact us within 5 days of the delivery date. We’ll open a trace with Canada Post and investigate the issue.

In most cases, they’re able to locate the package within a few business days. If the item is confirmed lost or stolen, we’ll either issue a refund or send a replacement—depending on the situation. Your satisfaction is our priority.

If your order arrived damaged, missing items, or with the wrong product, let us know within 7 days of delivery. We’ll make it right—whether that means sending a replacement or issuing a full refund.

Photos help speed things up, and return shipping is fully covered in these cases.

The True North Guarantee is our commitment to making sure you’re 100% satisfied with your order—no matter what. If something’s not right, we’ll make it right.

Just contact us within 45 days of receiving your order, and we’ll work with you to find a fair solution. That might mean a full refund, a free replacement, or a return with prepaid return shipping, depending on the situation.

For a full breakdown of what’s covered and how it works, check out our Shipping, Returns & Refunds Policy.

You can reach out in any of the following ways:

1. Email: sales@truenorthprotein.com
2. Phone: 1-866-363-0636
3. Contact Form: Submit a ticket here.

Please include your order number and a brief description of the issue. Photos help if something arrived damaged or off.

We’ll respond within 1 business day with next steps—whether that means issuing a refund, sending a replacement, or providing a return label.

If you call outside of business hours (8:30 AM – 4:30 PM PST, Monday to Sunday), feel free to leave a voicemail and we’ll return your call when we’re open.

You have 45 days from the date you receive your order to request a return or refund in most cases.

However, for certain issues, we have shorter reporting windows so we can act quickly:

→ Damaged or incorrect orders: Report within 7 days of delivery
→ Off-flavour or product concerns: Report within 7 days of receiving
→ Lost or stolen packages: Report within 5 days of the marked delivery date

We’re here to help—just reach out and we’ll work with you to find a fair solution.

Not always. Depending on the issue, we may issue a refund, replacement, or store credit without requiring a return—especially for first-time issues, damaged products, or verified flavour concerns.

If a return is needed, we’ll cover the shipping cost in eligible cases and send you a prepaid Canada Post label.

We don’t expect unopened products or full bags—just reach out within the return window, and we’ll guide you through the next steps based on your situation.

Once your return is received and approved, we’ll issue your refund within 3 business days to your original payment method.

Funds usually appear on your statement within:

→ 2 to 5 business days for most credit cards
→ 2 to 3 business days for Interac debit or e-Transfer payments
→ 3 to 5 business days for American Express”

Yes—if a return is needed, we’ll provide a prepaid Canada Post label in the following situations:

→ You received the wrong item
→ The product arrived with damaged or compromised packaging
→ The product had a verified defect or off-flavour, reported within 7 days of delivery
→ It’s your first-ever return

For repeat returns, bulk refunds, or returns due to reasons outside our control (e.g. ordering the wrong item), you may be asked to cover the return shipping.

We’ll refund your original shipping charges in the following situations:

→ It’s your first-ever return
→ You received the wrong item
→ The product arrived damaged or defective
→ Your Xpresspost™ or Priority™ shipment arrived late due to a Canada Post service failure
→ The item didn’t match the product description

If none of these apply, the original shipping fee is non-refundable.

Taste is personal—but we always want you to feel good about your purchase. If something’s off, let us know within 7 days of receiving it. If it turns out to be outside our usual flavour profile, we’ll offer a refund or replacement.

If you simply didn’t love the flavour but everything was made correctly, we may still offer store credit or help you try something new.

That’s okay—you don’t need to return a sealed or unused product to be eligible for a refund. However, to qualify, we require that at least 90% of the original product remains.

This return threshold is in place for verification purposes only and helps us maintain consistency, fairness, and prevent misuse of our policy.

If something isn’t right, just reach out within the return window. We may request photos to confirm the condition of the product, and we’ll guide you through the next steps.

We’re still happy to help with future returns, but we may request additional details depending on the situation. This could include:

→ A description of the issue
→ Photos of the product
→ An estimate of how much remains

In some cases—especially repeat returns without a clear issue—we may offer store credit instead of a full refund or ask you to cover return shipping. Every case is handled individually, and our goal is always to keep things fair for everyone.

No—you can check out as a guest without creating an account. However, creating an account lets you track your orders, view past purchases, manage shipping addresses, and access to reward points redemption.

You can create an account either during checkout or by visiting the My Account page at any time. Just enter your email address and choose a password—it only takes a few seconds.

Yes. Even if you checked out as a guest, you’ll receive an order confirmation email with a Canada Post tracking link once your order ships.

If you created an account, you can also track it under Orders in your account dashboard.

If your order hasn’t shipped yet, we can usually make changes. Just contact us as soon as possible at sales@truenorthprotein.com, contact us here or call 1-866-363-0636 during business hours.

Once your order has shipped, we’re unable to make changes—but we’ll still do our best to help if something’s not right.

We accept all major Canadian payment methods, including:

→ Visa
→ Mastercard
→ American Express
→ Interac e-Transfer

If your payment failed or the order didn’t go through, first check the following:

→ Your billing address matches the one on file with your card provider
→ Your card details are correct
→ There are no holds or restrictions from your bank

If everything looks correct and you’re still having trouble, reach out to us by submitting a ticket or calling 1-866-363-0636 during business hours—we’re happy to help you complete your order.

Earn points every time you shop or complete certain actions—then redeem them for discounts on future orders.

→ Earn $1 in points for every $10 spent
→ Redeem points at checkout for instant savings
→ Points may also be awarded for actions like signing up or writing product reviews
→ Points never expire and can be tracked in your My Account > Points dashboard

For more info, see our Rewards page for the full terms and conditions.

Yes! If you’re new here, welcome. Use code TRUE15 at checkout to get 15% off your first purchase.

It’s our way of saying thanks for supporting a Canadian-made brand built for everyday Canadians.

Share True North Protein with your friends and family—and get rewarded when they order.

→ Get a referral link and code after creating an account
→ Share it with as many people as you’d like—no referral limit
→ When someone places an order of $50 or more using your link or code, you’ll receive a $25 discount coupon
→ Your reward is automatically added to your account

Referral links and earned rewards can be found in your My Account > Refer a Friend dashboard.

If you’re logged in, you’ll see your available points at checkout. Just apply them before placing your order—it’s fast, simple, and automatic.

Yes, you can apply points alongside all store promotions and coupons.

You’ll earn 10 points for every $1 spent when you place an order while logged into your account.

You can also earn bonus points for:

→ Creating an account: 500 points ($5 value)
→ Leaving a verified product review: 500 points (one-time per account)

Points are added automatically and can be tracked under My Account > Points.

No—points are tied to your account and can’t be transferred, gifted, or pooled across multiple profiles.

Nope—your points are valid for the lifetime of your account, even if we cancel new enrollment into the program.

You can join our email list for exclusive deals and promo codes by:

→ Subscribing during checkout – Just tick the box before completing your order on the checkout page to opt in.
→ Or signing up through a promotion pop-up or dedicated signup form on our site.

Once subscribed, you’ll automatically receive early access to sales, holiday promotions, and special offers. You can unsubscribe anytime by clicking the link at the bottom of any promotional email we send.

Yes. We take your privacy seriously and use secure systems to protect your personal information. This includes SSL encryption, secure servers, and industry-standard firewalls.

We only collect the information we need to fulfill your orders, improve your experience, and send emails (only if you’ve opted in).

We collect your:

→ Name, email, and shipping/billing address
→ Order history and account details (if you create one)
→ Device and browser info (through cookies and analytics tools)
→ Behavior data to help improve our website and marketing (if you consent)

You can view our full Privacy Policy page for more details.

Only with trusted third parties who help us operate our website and services. This includes providers like WooCommerce, Stripe (payments), Mailchimp (email), and Google Analytics (site performance).

They only use your data to help us serve you—and we never sell your information.

Cookies are small files that help our site function properly and give you a better experience.

We use cookies for:

→ Essential functions like cart and checkout
→ Performance tracking (via Google Analytics and Statcounter)
→ Marketing emails through services like Mailchimp

You’ll see a cookie banner when you visit our site. You can control or update your cookie preferences anytime.

Yes. Under Canadian privacy law (PIPEDA), you have the right to:

→ Access your personal data
→ Correct or update your information
→ Request data deletion
→ Withdraw consent for non-essential uses

To make a request, just email us at privacy@truenorthprotein.com.

No. We do not knowingly collect personal information from anyone under 13. If you believe we have, please contact us and we’ll remove it promptly.

You can reach us anytime by:

• Email: sales@truenorthprotein.com
• Phone: 1-866-363-0636
• Contact Form: Submit a ticket here

Customer support hours:
8:30 AM – 4:30 PM PST, Monday to Sunday